Job Posts Tagged: crm

Director of Customer Success Management in Nova Scotia at Radian6

Wed, 08 Feb 2012 11:04:22 GMT

Location: Halifax, Nova Scotia, Canada
URL: http://www.radian6.com
Posted: 2/8/2012

Job Description:
Radian6 is currently recruiting Director Customer Success Management responsible for leading a team to increase customer adoption, ensure customer retention and expand deployment growth.

Key Responsibilities:

.Lead a growing team responsible for fostering a trusted advisor relationship with customers allowing the full potential of their Radian6 solution to be realized;
.Manage Customer Success Management team ensuring high customer satisfaction and high renewal predictability;
.Ownership and accountability for ensuring customer retention and enabling customer revenue growth across a portfolio of 1000's of customers in North America;
.Develop a team that serves as a customer advocate in driving industry best practices and the evolution of the Radian6 product and platform functionality integral to the customer's success;
.Implement account management process, disciplines and related tools
.Manage account escalations;
.Participate in customer meetings within region; and
.Develop a good working relationship with sales and other departments within Radian6 required to achieve Customer Success goals.
.3-5 years of Managing/building a team of 20-25+ account managers /or senior consultants required;
.5+ years of direct customer engagement experience in sales, account management or consultancy for Fortune 100-2000 customers required;
.SAS model & CRM deployment or marketing experience a plus;
.Demonstrated success at providing consistent high levels of customer satisfaction, quality deliverables, methodology development, and high employee retention;
.Program Management experience an asset;
.Proven effectiveness at leading and facilitating customer workshops;
.Proven experience in managing complex project implementations; and
.Willingness to travel.
.Very strong leadership and mentorship skills;
.Aggressive go-getter attitude;
.Ability to learn quickly and adapt to change;
.Tenacity, drive and the desire to succeed;
.Resourceful and creative troubleshooting skills; and
.Strong commitment to quality.

Job Requirements:

.3-5 years of Managing/building a team of 20-25+ account managers /or senior consultants required;
.5+ years of direct customer engagement experience in sales, account management or consultancy for Fortune 100-2000 customers required;
.SAS model & CRM deployment or marketing experience a plus;
.Demonstrated success at providing consistent high levels of customer satisfaction, quality deliverables, methodology development, and high employee retention;
.Program Management experience an asset;
.Proven effectiveness at leading and facilitating customer workshops;
.Proven experience in managing complex project implementations; and
.Willingness to travel.

Attributes:

.Very strong leadership and mentorship skills;
.Aggressive go-getter attitude;
.Ability to learn quickly and adapt to change;
.Tenacity, drive and the desire to succeed;
.Resourceful and creative troubleshooting skills; and
.Strong commitment to quality.

Business Development Specialist in Boise at Balihoo

Fri, 03 Feb 2012 14:58:00 GMT

Location: Boise, Idaho, United States
URL: http://balihoo.com/
Posted: 2/3/2012

Job Description:
Balihoo is looking for a Business Development Specialist to join their growing team in Boise, Idaho. The Business Development Specialist's role will be to become an expert on generating, prospecting, and qualifying leads.

As an active member of the Balihoo sales team, the Business Development Specialist will help to build pipeline and drive revenues, and the successful candidate will have tremendous opportunity for career growth. This is a great opportunity for someone who wants to get their foot in the door of a growing, venture backed, high tech startup.

Responsibilities:

.Reactive and proactive qualifying of leads over the phone
.Inbound and outbound prospecting makers for Balihoo
.Gain comprehensive understanding of Balihoo's services
.Making upwards of 60 phone calls per day to high-level decision makers
.Increase and promote brand awareness of Balihoo's solutions while qualifying potential customers
.Utilize professional communication skills in order to research and interview prospective partners

Qualified candidates for this position are/have:

.Highly self-motivated and driven
.Exceptional communication and interpersonal skills
.Proficient in Microsoft Word, Excel, Outlook
.Strong organizational and follow-up skills
.Ability to work well in a team environment
.High energy and enthusiasm-eager to be on the phone and find opportunities
.A passion for and/or interest in technology
.Experience using CRM software (Salesforce)

Education/Experience:

.Bachelors degree required
.1-3 years of previous successful sales experience in the software industry
.1+ year of prior lead generation experience
.Advertising and marketing industry experience a plus

Sitefinity Business System Analyst in Bulgaria at Telerik

Tue, 31 Jan 2012 10:34:16 GMT

Location: Sofia, Bulgaria
URL: http://www.telerik.com
Posted: 1/31/2012

Job Description:
Telerik is looking for a talented Sitefinity Business System Analyst to join the company's Sitefinity Sales team. As a member of Telerik's Sales team you will be responsible for set up and maintain products, licenses and support packages, as well as answer questions regarding product versions. On this position, you will work closely to improve current sales system and process.

You will be spending your time on:

.Set up and maintain our internal Ecommerce Systems that consists of products, licenses, support packages, MPUs, SKUs, automated emails, and legal agreements
.Answer customer service requests to better understand their needs and work on improving the customer experience.
.Critically evaluate customer feedback gathered from multiple sources and prioritize customer requests.
.Interpret customer business needs and translate them into applicable and operational requirements of the product.
.Serves as the conduit between the customer community (internal and external customers) and the software and web development teams through which requirements flow.
.Develop requirements specifications according to standard templates, using natural language.
.Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
.Be the liaison between the business units, technology teams, and legal department.

You will be the person who has:

.A degree in Computer Science, Business Administration or related field
.Previous technical background will be considered a plus
.Strong analytical and product management skills required
.Experience with ERP or CRM will be considered an advantage
.HTML or CSS programming experience is a plus
.Research skill-set
.Fluency in the English language
.Excellent verbal and written communication skills
.Ability to work and think through problems independently and with a team
.Strong MS Office skills - especially PowerPoint and Excel
.Ability and desire to constantly learn and gain new skills
.Down-to-earth, creative, driven and friendly personality

If you are looking for:

.A chance to join a team and a company globally recognized for its cutting-edge products
.A constant stream of exciting challenges and a broad range of resources to solve them
.Informal, friendly and knowledge-sharing environment with open communication and smart people around you
.The opportunity to experience awesome "Agile" methodologies such as "Scrum"
.Hands-on product development with a worldwide effect upon millions of people
.A dynamic opportunity for professional and personal growth enhanced through a large library, development programs, trainings and regular performance assessment
.A company with a social and benefits program that allows you to concentrate on your job and career
.A company that pays for people, not for positions

Database Developer in Bulgaria at Telerik

Fri, 27 Jan 2012 10:23:12 GMT

Location: Sofia, Bulgaria
URL: http://www.telerik.com
Posted: 1/27/2012

Job Description:
Telerik is looking for an experienced Database Developer to join our internal CRM team, which is responsible for developing our Customer Relationship Management solution. As a member of the team you will actively participate in the development and performance tuning of databases, as well as in providing solutions to the reporting needs of the company.

As a Database Developer, you will be responsible for:
.Architecture changes and optimizations of the team's current DB structure/architecture
.Working closely with developers and web administrators in order to improve the DB structure through applying best practices, optimization tuning and scalability issues
.Designing new functionality database tables
.Gathering requirements, creating new and maintaining existing reports and presenting them to stakeholders in the company
.Developing and maintaining custom Data Warehouse and OLAP Cube for company needs.

You will be the person who has:
.Three or more years of experience with SQL Server technologies
.Very good SQL Server/T-SQL skills
.Very good SQL Server Analysis Services skills
.Good written English skills
.Strong communication and problem solving skills
.Ability to work without close supervision
.Ability to meet deadlines in a fast-paced environment required
.Exceptional ability to learn new skills
.Down-to-earth, creative, driven and friendly personality

If you are looking for:
.A constant stream of fun challenges to solve, with the resources to solve them
.Informal, friendly and knowledge sharing environment with smart people around you
.A chance to join a team and a company globally recognized for its cutting-edge products
.Hands-on product development with a worldwide effect upon millions of people
.The opportunity to experience awesome "Agile" methodologies such as "Scrum"
.Dynamic opportunity for professional growth
.A company with a social and benefits program that allows you to concentrate on your job and career
.A company that pays as much as it can give rather than as little as it can get away with

Business Analyst in Redmond at Microsoft

Thu, 12 Jan 2012 11:27:56 GMT

Location: Redmond, Washington, United States
URL: http://www.microsoft.com
Posted: 1/12/2012

Job Description:
We are looking for an outstanding Business Analyst with strong process improvement skills and knowledge of the Premier business. This Ops PM position role will have an address book title of Business Analyst. The Business Analyst is responsible for defining, implementing and optimizing global processes/tools for the two billion dollar Premier Support division. Premier is making a substantial investment in its tooling infrastructure. The investment enables the growth of the Premier business and significantly improves operations performance by: 1) Simplifying the Premier eco-system 2) Driving global consistency in tooling and procedures while retiring regional solutions, 3) Improving field productivity through automation and simplification, 4) Enabling the success of new tooling by landing change through structured program releases that leverage field input and involvement, 5) Providing better, more reliable business intelligence.

Responsibilities:
.Typically, the Business Analyst will work within a business capability org structure that includes a Capability Owner, Capability Architect, and Capability Engineer.
.Scope programs, prioritize business requirements, develop new business models and expanded capabilities, develop tooling requirements.
.Be the capability domain specialist, identify risk and potential mitigation based on domain expertise.
.Provide L3/L4 support for the assigned capability. Manage resources in matrix structure, manage schedules, budgeting, communications, scope and change control.
.Define and document processes for assigned areas within capability, manage data quality, manage stakeholder relationships, drive efficiency and effectiveness of process, and manage process metrics and performance.
.Manage customer/partner change requests and develop business scenarios and requirements. Lead readiness and deployments, roll out, landing, and adoption of projects. Follow Field Enablement framework for project deployments.
.Be the process SME on capability projects and cross-capability projects. Be the customer/partner advocate and manage customer feedback.
.Work across multiple lines of business / projects to create a holistic understanding of changes impacting a given geography, role and/or tooling/procedure area. Own communications and development of stakeholder networks.

Required Qualifications:
.4+ years of experience managing / defining tooling requirements, providing business/operations SME contributions to tooling projects, and developing work procedures on a global scale; or equivalent experience.
.Proven ability to simplify complex business rules, processes and procedures (or equivalent in related experience).
.Bachelor's degree in related field or 10+ years of relevant experience.
.Business acumen and demonstrated leadership in leveraging Business Intelligence concepts, technology and infrastructure to drive value for a large organization like Microsoft.
.High collaborative capacity and social skills - demonstrated practice of including stakeholders in activities that impact them and ability to build consensus among stakeholders with different interests.
.Demonstrated ability to make prioritization decisions based statistical data and financial benefit / risk.
.Ability to be sensitive to regional and cultural differences while driving the implementation of globally consistent tooling and procedures.
.Communication - a strong appreciation for communication in all directions of the organization, the ability to clearly articulate ideas and direction, and a willingness to listen to others.
.Portfolio and project management - constantly drive for results, know how to set objectives and break work down into steps, know how to organize and measure people and activities, manage interdependencies among initiatives .
.Core MS competencies must include strong skills in confidence, cross-team collaboration, interpersonal awareness, and impact/influence.
.Ops PM competencies required are analytical problem solving, project management, strategic insight, global process management, and global insight.
.Domestic and international travel may be required depending on phases and needs of project.

Preferred Qualifications:
.Knowledge of the Premier Services business and the as is tooling, processes and procedures.
.Experience with modeling tools such as Visio.
.Understanding of Six Sigma concepts and/or Six Sigma certification.
.Experience with deployment of an ERP / CRM system, e.g. SAP, Oracle, Siebel, etc.

Inside Sales Executive in Toronto at North Plains

Tue, 10 Jan 2012 08:26:38 GMT

Location: Toronto, Ontario, Canada
URL: http://www.northplains.com
Posted: 1/10/2012

Job Description:
We have an exciting opportunity for a fulltime Inside Sales Executive. We are seeking an innovative, high energy, customer focused individual to join our Sales Team. We are a Software company with a leading edge product that's been in the market for 15+ years located in downtown Toronto.

JOB DESCRIPTION:

Reporting to an VP Sales, and working closely with Field Sales Executives, the Inside Sales Executive is responsible for a specific set of accounts and drives revenue through subscription renewals and finding new business; while meeting or exceeding quarterly and annual targets.

The successful candidate will possess strong and engaging telephone skills, is an effective communicator and listener, and has a track-record for generating interest, attendance and sales leads for targeted marketing programs around our suite of rich media software products.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

�Conduct outbound customer calls; responsible for a minimum number of calls daily.
�Qualify leads and prospects at all levels of the organization
�Determine customer requirements and expectations in order to recommend specific solutions.
�Increase sales and average transaction size by up-selling, add-on sales and cross-selling.
�Provide customer quotes, proposals, order forms, and product information as required.
�Use Salesforce.com to document all customer opportunities and customer activity.
�Use Salesforce.com and the embedded probability definitions to accurately forecast against plans and targets weekly.
�Respond to customer inquiries in a prompt manner.
�Maintain basic knowledge of North Plains products, competition and industry trends along with promotions and other items related to doing business with North Plains.
�Travel is minimal, less than 5%
�Performing other related duties as required

PROFILE:

�Minimum 2 years inside sales and/or telemarketing experience with focus on lead generation, relationship creation for B2B or enterprise software
�Ability to maintain an upbeat and positive attitude at all times
�Ability to navigate corporate structures to identify decision makers
�Ability to work under pressure while paying attention to detail and accuracy
�Familiarity with sales process and certain selling methodologies i.e. TAS
�Effective organizational skills with ability to handle multiple tasks and meet deadlines
�Self-starter, high energy, aggressive and results-oriented
�Collaborator, willing and able to learn quickly, and able to work with little supervision
�Able to build strong relationships for repeat business.
�Good interpersonal and communication skills
�Ability to think outside the box and strong work ethic

EDUCATION & TRAINING:

�College or Bachelor's degree preferred
�Experience with CRM software (Ex. Salesforce, SugarCRM, etc.)
�Highly proficient computer skills including internet, email, MS Word, Excel, PowerPoint
�Experience in or knowledge of content technologies, content management software, Softwareas-a-Service (SaaS), publishing/media and business applications will be considered an asset

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ADDITIONAL REQUIREMENTS:

�Local Candidates Only - The position is based in our downtown Toronto, Canada office.

Business Analyst in Massachussetts at Avid

Mon, 09 Jan 2012 12:11:15 GMT

Location: Burlington, Massachussetts, United States
URL: http://www.avid.com
Posted: 1/9/2012

Job Description:
Our Customer's success is our success. From the most prestigious, award-winning productions, to music and movies made at home, Avid creates the technology that people use to make the most listened to, most watched and most loved media in the world. The shows, commercials, and news programs you watch on TV. The entertaining video and film stories you see on the web and on the big screen. The personal audio and video treasures that people make at home to preserve their favorite moments in life. Our innovative digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us dozens of awards, including 2 Oscar� statuettes, a Grammy�, and 14 Emmys�. If you want to be a part of this media industry and think you have what it takes to contribute to our Customer's success through the following opportunity then send us your credentials.

This position is responsible for helping to establish a world class infrastructure of process and tools that enable the Avid Customer Success Delivery teams to provide maximum attention to our customers.

This position manages/owns deliverables required by Customer Success Enablement initiatives. This position will work closely with the Customer Success team to build business solutions and over time is expected to be the subject matter expert on process standards and best practices.

Responsibilities may also include, but are not limited to; gathering requirements, writing functional specifications, establishing project documentation, communication and training materials.

The successful candidate will also be skilled at working with key users to continually improve business processes; managing projects throughout the entire systems development life cycle; and developing and executing test plans.

Desired Skills & Experience

- Responsible for capturing and documenting processes and build the mechanism to ensure adherence to each process
- Works closely with the Customer Success Delivery and IT teams to ensure ongoing tuning of the CRM solution
- Collaborate with business teams to define business requirements for business solutions
- Work closely with cross functional teams and development of business use cases which address the full scope of Avid's business model
- Develop future state process flow diagrams and related deliverables
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Manages cross functional programs and projects through entire project life cycle (design, build, test, implement, etc)
- Manage schedule, project plan and resources for Customer Success initiatives
- Effectively identifies and solves project issues
- Create strategy and implements risk mitigation and contingency plans
- Strong organizational, presentation, communication and customer service skills

Position Requirements:

- 5+ years experience related work experience
- Bachelors degree in business or equivalent work experience
- Experience with customer service, IT, sales, marketing and professional services functions
- Exceptional analytical skills
- Excellent communication and business writing skills
- Knowledge of MS Office, including excellent Excel & Power Point skills
- Experience with creating and executing on project work plans
- Knowledge and experience of managing Salesforce.com related projects preferred