Job Posts Tagged: austin

Services Engineer in Austin at Convio

Mon, 07 May 2012 07:45:09 GMT

Location: Austin, Texas, United States
URL: http://www.convio.com
Posted: 5/7/2012

Job Description:
Our Program Development team has a need for a Services Engineer to diagnose web content issues, talk to development best practices, design solutions using the our software suite, and scope Services for Convio's Mid-Market clients.

The Services Engineer will work with clients seeking a 'customization' (API, Javascript, CSS, Template changes, Data Integration, etc) solution to solve their problem outside of standard platform functionality. The Services Engineer will need to speak confidently to each part of the solution and explain it in detail to the client and their Account Manager. Ideal candidates will possess a demonstrated ability to explain complex issues to both a highly technical and non-technical client base.

In additional to the duties outlined above, the Service Engineer would work with the rest of the Program Development team to create resources designed to aid Mid-Market clients achieve their goals easily and more efficiently.

This role will report to the Best Practice Program Manager and work closely with the mid-market Account Management team.

Service Engineer duties would include:

.Explaining complex issues to both a highly technical and non-technical Mid-Market client base.
.Answer moderate to advanced 'how do I' or 'how should I' software and web development best practice questions.
.Diagnose technical issues involving HTML, CSS, basic Javascript and our software technologies.
.Scope and write statements of work for Services projects served within the department.
.Work with Services specialist team members and across the company to scope feasibility, hours to complete, and parameters of client requests.
.Collaborate with the Program Development team on publishing best practice recommendations and advice through Community involvement, resource creation and presentations.
.Perform small platform or content tweaks as needed.

The ideal candidate's qualifications would include:

.Minimum 3 years working with HTML/XHTML, CSS, and Javascript
.Minimum 2 years working within our software suite.
.Minimum 5 years in a client facing role.
.Have a basic understanding of relational databases.
.Experience scoping projects for feasibility and level of effort.
.An entrepreneurial spirit to create definition around new role and work independently to drive toward personal and team goals.
.Demonstrated ability to self-manage multiple projects simultaneously keeping them all on track toward completion.
.Have at least 5 years managing projects both independently and within a team to achieve client or company goals.

Content Program Manager in Texas at Intuit

Tue, 17 Apr 2012 12:21:19 GMT

Location: Plano, Texas, United States
URL: http://www.intuit.com/
Posted: 4/17/2012

Job Description:
Accounting Professionals are the cornerstones of Intuit's business ecosystem, serving as trusted advisors for our small business customers and as consumers of our professional tax and accounting offerings. Since accounting professionals use their peers as the #1 way to make purchase decisions, word-of mouth, influencer and social marketing are key to driving growth and confidence with this important customer.

We are searching for a new team member to join our Peer Influence Marketing team who wants a fun and challenging opportunity in this new and emerging field. By joining our team you will become part of a lively, committed team where we learn from each other and grow in a supportive, friendly, and energized atmosphere. In addition, as the center of excellence within APD for Social, Influencer and Word-of-mouth marketing, you will be part of a high-profile group, and more importantly, one where you will make a vital contribution to the overall success of the business.

Primary Responsibilities:

.Responsible for driving development, execution and management of peer influencer marketing content from concept to completion.
.Recommend new content strategies to meet the needs of various customer segments and business goals.
.Align marketing content and delivery methods directly with business goals in service to increased funnel conversion.
.Support Marketing organization to achieving aggressive goals for customer acquisition, conversion, engagement and retention.
.Manage budgets, track spending and make trade-offs on prioritizing spending for the needs of the customers, shareholders and employees.
.Own the tracking, analysis and reporting on impact of content as it relates to business outcomes.
.Travel seasonally, up to 20% of the time.

Qualifications and Skills:

.Product Marketing and content development experience from concept, creation and completion.
.Creative expertise producing and editing multi media, blog, video using content creation tools.
.Excellent collaborative problem solving skills, strategic thinking and analytical abilities.
.Experience with management of external vendors and partners.
.Strong customer-facing skills as this role will be interacting with our customers.
.Nimble; able to manage shifting priorities.
.Experience with document optimization and development of shareable content.

Required Experience:

.BA/BS degree in related field, MBA preferred.
.4-5+ years Marketing experience with a proven and successful track record in content marketing, distribution channels and measuring results in a comparable position, ideally at a tech company.
.Experience working with content marketing delivery channels (Mobile applications, Virtual platforms, Webinars, You Tube, Podcasts, etc).
.Working knowledge of web analytics.
.Good sense of humor.

Client Support Analyst in Austin at Convio

Tue, 17 Apr 2012 11:37:03 GMT

Location: Austin, Texas, United States
URL: http://www.convio.com
Posted: 4/17/2012

Job Description:
Convio is seeking a talented and experienced Client Support Analyst in our Austin office to join our team and help our clients save the world . Do your friends and family affectionately call you a geek? Are you THE "go to" person for gnarly technical problems? Do you get a thrill helping others? Are you ready to work for one of Austin's best places to work? Do you long to work with really smart, caring people? Come join us!

Primary Responsibilities:

.Maintain high client satisfaction with primary focus on providing the best client care.
.Interact with clients to help troubleshoot and resolve highly complex product problems or issues.
.Diagnose and resolve complex client questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
.Track and document inbound support requests and ensure proper notation of client problems or issues.
.Document problems and solutions to train lower-level support on how to properly address client or product problems.
.Communicate with product development department to improve on current design or to identify possible problems with design.
.Stay abreast of current technology in products, design changes, and new products offered.
.Modify, repair, or expand existing databases to correct errors, increase efficiency, upgrade interfaces, or improve performance.
.Develop database queries, macros, tables, and indexes.
.Build or configure windows, screens, and reporting solutions.
.Perform analysis on implemented database software and systems.
.May be involved with database monitoring and performance tuning/optimization.
.Fully understand and enforce Convio's strict security guidelines

General Qualifications:

.Bachelor's degree in business or related field; advanced degree desirable or equivalent in technical certification.
.Knowledge and technical expertise in Convio's products, services, and business operations.
.Exceptional verbal and written communication skills. Ability to clearly communicate client's needs to technical support staff, and communicate case details to clients and/or management.
.Experience with technical troubleshooting skills, including research of software application errors, issue re-creation, read/diagnose log files.
.Knowledge and experience working with HTML, SQL, CSS, JavaScript, XML, TCP/IP, DNS
.Experience with Salesforce.com / Force.com, open API's and Web application development a plus